At David Supplies, we strive to ensure your satisfaction with our products. If you’re not completely satisfied with your purchase, please review our return and refund policy below.
1. Return Eligibility
You may return most new, unused items within 30 days of delivery for a full refund, provided they are in their original packaging and condition. The following items are non-returnable:
- Customized or personalized products
- Items marked as final sale
- Gift cards
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email us at [email protected] to request a return authorization. Include your order number and a brief description of the reason for the return.
- Receive Instructions: We will provide you with instructions on how to return your item, including any necessary return shipping labels.
3. Shipping Costs
If the return is due to our error, we will cover the return shipping costs. Otherwise, you are responsible for the return shipping costs.
4. Refund Process
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to the original payment method within 5-10 business days.
5. Exchanges
If you need to exchange an item for a different size or color, please initiate the return process and place a new order for the desired item.
6. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 7 days of delivery at [email protected]. We will arrange for a replacement or refund as necessary.
7. Contact Us
For any questions or concerns regarding our return and refund policy, please reach out to us at [email protected].